Faq
ORDERS
How do I place an order on TrailGearLife?
Simply browse our collection, select the products you want, add them to your cart, and proceed to checkout. Follow the easy on-screen instructions to complete your purchase.
We accept a variety of secure payment methods to make your shopping experience smooth and hassle-free.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us within 24 hours of placing it.
After this period, we cannot guarantee that changes will be possible as your order may already be in processing or shipped.
DELIVERIES
What are the delivery times and costs?
Orders are processed within 1–3 business days, and delivery usually takes 6–10 business days depending on your location.
We proudly offer worldwide free shipping, with no minimum purchase required.
Do you provide package tracking information?
Yes. Tracking information will be available within 3 days after your order has been placed.
If you haven’t received your tracking details by then, please reach out to us at support@trailgearlife.com and we’ll assist you promptly.
RETURNS & REFUNDS
Do you have a refund policy?
We always strive to ensure our customers are completely satisfied with their purchases.
If you encounter any issues and wish to request a refund, please contact our customer support team at support@trailgearlife.com.
We’ll do our best to resolve the matter quickly and fairly.
I received a damaged item. What can I do?
We’re very sorry to hear that.
Please send us a clear photo of the damaged item to support@trailgearlife.com, and we will arrange a replacement for you as soon as possible.
PRODUCT QUESTIONS
Where do TrailGearLife’s products come from?
TrailGearLife is proudly based in the United States, reflecting our commitment to quality, performance, and innovation.
To provide you with top-quality outdoor gear at fair and accessible prices, we carefully source our products from trusted suppliers primarily located in China.
This approach allows us to maintain excellent value for money while ensuring every piece of gear meets our high quality standards.
How do I choose the right size for my equipment?
You can refer to our detailed Size Guide available on each product page.
If you need personalized advice, feel free to contact our team at support@trailgearlife.com — we’ll be happy to help you choose the perfect fit.
How do I care for my outdoor gear?
Each product includes specific care instructions to help you extend its lifespan and performance.
You’ll find these details on the product page or in the included user manual.
CONTACT US
How can I contact TrailGearLife’s customer service?
For any questions, concerns, or feedback, please contact us at support@trailgearlife.com.
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (EST).
We respond to all inquiries within 24–48 hours.
If you don’t receive a reply within that time, please remember to check your spam or junk folder — sometimes our messages end up there.